Payment Policy

Refund Policy – Whaitiria

At Whaitiria, your satisfaction is our priority. We strive to provide high-quality apparel and excellent service. Please review our refund policy carefully:

🛑 Non-Quality Issue Returns

• Returns due to reasons not related to product quality (such as change of mind, wrong size, or style preference) require the customer to bear all return shipping costs.

• Returned items must be in original condition, unwashed, unworn, and with all tags intact.

• Clothing items that have been washed or worn cannot be accepted for return or refund.

👗 Size Issues

• We understand sizing can be challenging when shopping online.

• If the size does not fit, please contact our customer service team at whaitiria@gmail.com for assistance.

• We support refunds for size-related issues as long as the item is returned in the original, unused condition (unwashed, unworn, tags attached).

• Customers are responsible for return shipping costs unless the size issue is due to a mistake on our part.

🔄 Return Process

1. Contact us within 14 days of receiving your order to initiate a return.

2. Provide your order number and reason for return.

3. Ship the item back to the address provided by our customer service.

4. Once we receive and inspect the returned item, your refund will be processed to your original payment method within 3–7 business days.

❗ Important Notes

• We reserve the right to refuse returns that do not meet the above conditions.

• Refunds exclude original shipping fees unless the return is due to product defects or errors on our part.

Thank you for shopping with Whaitiria!
If you have any questions about this policy, please contact us anytime at whaitiria@gmail.com.